2005 Reviews

"Summarizing the essential facts and figures of so many government aid programs into one easy to read and easy to understand guide is a common sense idea that helps caseworker navigate the maze of numerous government aid programs. Having easy and reliable access to it on one page will help caseworkers to more reliably identify the services available to their clients."

"What impresses me the most about the Guide, however, is the wide range of support that it has received from the community, including the Westchester County Department of Community Mental Health; NAMI of Westchester; Westchester Independent Living Center; Saint Vincent Catholic Medical Centers; White Plains Hosptial Center; and Human Development Services of Westchester. A product that draws support from service providers deserves special attention."

"We find the information included in the guide to be useful and informative."

"Our case managers recently completed a twelve week field test of the guide and the overwhelming majority found the Guide "definitely …increased their understanding of government benefits"..."was easy to understand and use"...and "they learned more from the Guide than they would have from a three day seminar."

"Our counselors' purposes for using the Guide were…"to educate myself or an associate,"..."to research benefit eligibility" and, ..."to educate the consumer."

"About half of our caseworkers reported the Guide…"resulted in fewer errors"…" reduced the stress of acquiring benefits"..."increased my job satisfaction"..."increased my professional skills and value to my employer." Over one-third said…"I would definitely spend my own money to have this Guide."

"I believe the Guide offers a practical, innovative solution to strengthening the delivery system, promote recovery, increase staff satisfaction and save money. It is an excellent reference tool, which is easy to use, concise and beneficial to both staff and consumers."

"The Guide promotes communication, service integration and teamwork across both private and public human service systems. In turn, this benefits the recovery and rehabilitation of the over six hundred-thousand people with severe and persistent mental illness in New York."

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